Warranty
All new GWM Vehicles are covered by a NEW VEHICLE WARRANTY for your peace of mind.
View the vehicle Vehicle Reference Table for the vehicle model specific and applicable warranty coverage
Your GWM warranty provides peace of mind and protects you against any unforeseen costs or failures due to manufacturing defects, defective materials and workmanship under normal operation and service excluding any wear and tear, accident damage or owner maintenance. Under the warranty, any validated necessary repairs are done at no cost to you.
For more information and the terms and conditions that apply, please refer to the Warranty and Service Guide booklet, contact GWM Edenvale or do not hesitate to contact GWM Customer Care.
Roadside Assistance
We are always dedicated to ensure you enjoy stress free motoring and in the event of any unforeseen breakdown or any roadside related covered incident, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible.
All new GWM vehicles come with a Roadside Assistance Plan which is available ANYWHERE AND ANYTIME in South Africa. View the vehicle Vehicle Reference Table for the vehicle model specific and applicable warranty coverage
24HR ROADSIDE ASSISTANCE
CALL 086 111 2022
24 HRS/DAY and 365 DAYS/Year
(toll free in South Africa)
Services Offered:
– Towing in event of a vehicle breakdown to a closest GWM Dealer.
– Stand by You – Safety at the side of the road.
– Changing of flat tyres and assistance to replace a tyre (tyre replacement for customer’s account)
– Out of fuel – Provision of fuel to a maximum of five litres. (fuel for customer’s account)
– Jump-start
– Mobile battery replacements (for the customer’s account).
– Key lockout service. (replacement keys for the customer’s account).
Accident Towing:
Not covered, and vehicle owners are to contact their Vehicle Insurance provider
APPROVED BODY REPAIRERS
Insist On Using A GWM Approved Body Repairer
In the event of an unfortunate vehicle accident, always insist and ensure that your vehicle will only be repaired by a GWM Approved Body Repairer. In the unlikely event that the vehicle is repaired by a non-approved Body Repairer, there are serious risks with regard to vehicle reliability, safety and no or proportional warranty cover risk.
Click here to find your closest GWM Approved Body Repairer
CUSTOMER CARE
We are always committed to providing you with customer service and quality of the highest standard.
At GWM Edenvale, your satisfaction is our top priority. Following your visit, you may be contacted to provide feedback on your experience. We take great pride in our service standards and are committed to resolving any issues you may encounter. If you have any service-related concerns, please reach out to our Service Manager, who will gladly assist you. Should your concern remain unresolved, you are welcome to escalate the matter to our Dealer Principal. In the unlikely event that the issue is still not resolved, you may contact GWM Customer Care, where your concern will be formally logged and handled in partnership with our dealership. Every effort will be made to resolve the matter promptly and to your satisfaction.
We are always here to assist! Any information, prompt customer assistance or support is simply a mere phone call or email away:
If the call or email is vehicle-related, always have and include your vehicle’s VIN/Chassis Number (on your licence disc or bottom L/H windscreen area), registration number and mileage in the correspondence.
VEHICLE REFERENCE TABLE
The below reference table parameters are for whichever occurs first (time or mileage) and on the model derivatives that may apply subject to any running changes. We reserve the right to make any changes that may apply.