There’s nothing more frustrating than being stranded when parts have to be ordered for your vehicle. You’ll therefore be happy to know that GWM SA strives towards a 100% parts supply and is already achieving an over 90% success rate!
To help realise their goal of a 100% parts supply rate, GWM SA boasts an impressive 5 500 square metre warehouse in Durban, keeping on average 8 000 different spare parts with a stock value exceeding R150 million.
All spare part orders are systematically handled with a user-friendly online ordering system, Partrack. Dealers are therefore enabled to correctly identify a part and check its availability and price before placing an order. Our supply rate of spare parts exceeds 90%, and we supply the balance of the spare parts within 14 business days to dealerships.
Esteemed courier City Couriers has firsthand experience in the motoring industry and ensures that GWM SA parts are delivered to us promptly. City Couriers has a full-time team on our premises to accept the handover of parcels, handle delivery queries, put spare parts in the proper packaging and correctly despatch them.
Parts are transported via road from Durban within 24 hours. This ensures that 90% of the parts ordered are delivered to us by the next day.
Should the need arise, GWM SA will order the part directly from China via airfreight nothing is too much trouble for you. This is just another way in which GWM SA is continuously striving to give our customers the efficient service and friendly support they deserve.
In addition to this we at GWM Edenvale keep a comprehensive range of service and fast moving parts on hand that enable us to provide a same day service for most general repairs.